ORDERING & RETURNS POLICY FOR CUSTOM ORDERS
ORDERING:
- Customers will be sent quotes via email. The customer must approve the quote via email to proceed with ordering.
- Mockups will be sent for approval via email. These must also be approved via email to proceed with ordering. Custom orders are solely processed and entered using the information on the approved mockups. If the mockup does not match your customer PO or there are any discrepancies with the mockup, please let us know. A new mockup will be generated and sent for approval. Mockups must be 100% correct before we can proceed with ordering.
- Customers have 24 hours after approving an order to be placed to make any changes or cancellations. Any request made after 24 hours will be at the manufacturer’s discretion.
- Any order change fees or cancellation fees will be charged to the customer.
RETURN RULES & RESTRICTIONS:
- All sales of custom designed and/or special-order items are final, unless the manufacturer has made an error.
- Product(s) cannot be outright returned without manufacturer approval.
- Customer must reach out to American Public Safety with any issues within 10 calendar days of receiving.
- Upon approval, the customer will be given a Return Goods Authorization (RGA or RMA #) and label. Write the RGA/RMA # on the outside of the box and ship.
- Items must be postmarked and shipped to the manufacturer within thirty (30) calendar days of the original invoice date. Any time after 30 days could result in additional charges.
- Items must be returned in “like new” condition with original tags and labels. Any product(s) returned and not found to be in this condition could result in additional charges.
- Once the product(s) are received and inspected by the manufacturer, new product(s) or credit will be issued.
- American Public Safety and/or the manufacturer reserve the right to deny returns requests.